MYTH: “Outreach could mean more quality control errors.”
TRUTH: The number of low-income people participating in SNAP is growing; however, the error rate is at an all-time low.
MYTH: “Community workers cannot prescreen for eligibility or help gather verification documents.”
TRUTH: Community groups can prescreen clients using the FNS prescreening tool known as “Step 1” (or the State prescreening tool, if one exists). Additionally, they can help fill out application forms, gather verification information, etc. However, the responsibility for the actual certification of households for program benefits remains with SNAP staff.
MYTH: “Certification interviews must be held at local SNAP offices.”
TRUTH: Local SNAP offices can take applications or certify households for benefits at remote locations such as food bank and grocery stores. Local offices may offer telephone interviews when appropriate.
MYTH: “Outreach will increase my workload.”
TRUTH: Community workers help potential applicants gather appropriate verification documents so that clients are better prepared for the interview and bring the proper paperwork.